When a RAID array fails

• RAID failures are common and can occur at any time in a number of different ways. In situations where no backup exists, you need to turn immediately to a specialist like Disklabs to recover the data. 

But before that, it is vital that you observe the following rules to increase your chances of successful data recovery:

• Do not work on your RAID server once you have established that there is a problem.
• Do not attempt multiple RAID rebuilds.
• Do not format any hard drives.
• Do not re-install the operating system.
• Do not change the hard drive configuration.

Why use Disklabs?

We have almost 20 years of in-depth knowledge of how RAID arrays are configured. We’re also thoroughly familiar with all brands, media formats and operating systems from all types and levels of hardware, firmware and software.

In addition, Disklabs have:

• hard disk drive manufacturer-approved status
• law enforcement-approved laboratories and policies that operate within ACPO (Association of Chief Police Officers) guidelines 
• government agency-approved secure facilities
• registered with the Information Commissioner’s Office (registration number available on request)
• ISO 9001 and ISO 27001 standards, policies and procedures.

We have extensive experience of virtually every kind of server failure, including:

Hardware failure

• RAID controller failure
• single hard disk failure
• multiple hard disk drive failure (or multiple drives go offline)
• intermittent drive failure resulting in configuration corruption
• hardware conflicts

Logical failure

• server boot failure
• lost server registry configuration
• rebuild failure
• striping damage
• RAID array or volumes that won’t mount after a server crash
• configuration damage or corruption
• software corruption
• software or operating system upgrades
• controller card set-up corruption
• RAID container crash
• Microsoft Exchange server, SQL server, general Microsoft server applications

Our service structure

We have three levels of service:

1. Emergency service  Your data is recovered in the shortest possible time. This is a 24/7 service, including overnight and weekend operation.
2. Priority service  Your data is recovered within 5-7 working days.
3. Standard service  No Fix/No Fee – Data is recovered over 7 10 working days.

Our RAID data recovery service includes:

• specialist RAID recovery engineers with over 45 years of combined experience in RAID recovery
• multi-platform experience
• on-call team members responding to you 24 hours a day/7 days a week
• individual fixed-price quotes

Working with Disklabs

• Call us for a quote, 
• Outline the circumstances of your problem.
• RAID server is diagnosed at our technical facility.
• Priority services, we will inform you how we are getting on regularly.
• Emergency service, we will update you daily on how your data recovery is progressing.
• Receive a ‘File Listing’ – a list of all the files that have been recovered by our team.
• Review the list of recovered files. We will supply the data back to you in a fast and efficent manner  

Call us on 01827 55999 to discuss your data loss situation