- What is Data Recovery?
- What is the process?
- How long does the data recovery process take?
- Can I recover my data using X utility?
- Can ANY data be recovered?
- Will my data be secure?
- Can you recover laptop hard drives?
- How should I package my drive?
- Can you recover data after a virus attack?
- Do you have a clean room and ability to recover mechanically failed drives?
- Can RAID arrays be recovered?
- What disk drive media can Disklabs recover?
- What disk drive manufacturers can you recover?
- What operating systems can you recover from?
- Which interfaces can you use to recover data?
- Which types of tape can you recover?
- How should a drive be handled to avoid voiding the manufacturers warranty?
Data recovery is the process of retrieving deleted or inaccessible data from failed electronic storage media such as computer hard disk drives, removable media, optical devices and tape cartridges.
Your data can become inaccessible due to a software problem, computer virus, mechanical or electrical malfunction or a deliberate human act.
Regardless of the cause of your data loss, our experienced technicians are able to successfully recover lost data 80% - 85% of the time.
Back to top
The data recovery process is split into an evaluation stage and the recovery stage.
At the evaluation stage our experienced technicians will diagnose the problem with your media and try to obtain a directory and file listing. We will then forward this to the customer with the forecasted cost of recovery.
The customer then has the opportunity to recover the data for that amount and see what they will be charged before any work is done.
Back to top
On our standard service, evaluation will take one to three days depending on the complexity of the recovery.
Recovery time will depend entirely on the severity of the fault and how much work is required to recover the data. Disklabs aim to complete recoveries within three to five days on the standard service.
Our priority service is available with a typical turnaround time of three to five days total.
Our weekend service is available with a work continued through bank holidays and weekends.
Back to top
Many disk utilities provide excellent maintenance options for hard drives. While would encourage maintenance and increasing knowledge of your computer systems many disk utilities are extremely powerful and can cause problems or prevent data recovery if used by an inexperienced user.
If your drive is making obvious mechanical fault noises (clicks, clunks or a grinding noise) do not attempt to use software utilities to repair the problem as this could cause additional damage.
We would also add to try to avoid utilities that write to your drive, as this can cause additional problems if the drive is malfunctioning.
Back to top
If the drive has crashed its head into the platters data lost will be unrecoverable. If the platters are physically damaged and the magnetised layer is damaged it is extremely difficult to recover any meaningful data.
Back to top
Disklabs operates within a secure environment so that you can rest easy knowing that your information is kept private. All members of Disklabs are under non-disclosure. The evaluation and recovery process is conducted in secure labs with controlled access to ensure the confidentiality of your data.
We have unwritten non-disclosure agreements with all of our customers, but if you require a written agreement it can be faxed to us for processing.
Back to top
We can recover laptop hard drives using the same methods as the desktop hard drives.
Back to top
We ask that all drives sent to us are packages ideally within a hard drive box. Any packaging such as bubble wrap or shredded paper will help cushion the drive through the post. Please contact Disklabs before any media is sent to us so we can ensure delivery of the media.
Send the drives to :
Disklabs Unit 7 Mercian Park Felspar Road Amington Industrial Estate Tamworth Staffs B77 4DP
Back to top
Our software engineers see many drives damaged by viral attacks and are very experienced in recovering and repairing damage done by malicious code.
Back to top
Disklabs has its own class-100 certified clean room. We can recover hard drives that have mechanically failed within the clean room.
Back to top
Disklabs has successfully recovered multiple RAID arrays and is very happy to look at any failed array. Please call for details and discuss your problem.
Back to top
Disklabs can recover from the following media:
Hard disks, RAID systems, Disk Arrays, Magneto-Optical, Syquest, Iomega Zip, Iomega Jaz, CDR/CDROM, and DVD
Back to top
Disklabs have recovered from the following media manufacturers:
Seagate, Quantum, Maxtor, Western Digital, IBM, Fujitsu, Toshiba, Conner
Our engineers constantly undergo research on new models of drive and products.
Back to top
Disklabs have recovered from the following operating systems:
Novell Netware, UNIX, AIX, MAC, Windows 95/98/2000/XP, DOS, OS/2
Our engineers constantly undergo research on new software products and operating systems.
Back to top
Disklabs have recovered using the following interface:
SCSI, IDE/EIDE, IEEE1394/Firewire, USB, PCMCIA
Our engineers constantly undergo research on new systems and standards to ensure they keep their expert knowledge up to date.
Back to top
16. Which types of tape can you recover?
Disklabs have recovered from the following tape formats:
DLT II, III, IV, TK50/TK70
4mm DAT - DDS1, DDS2, DDS3, DDS4
SLR/MLR Data Cartridge
8mm Exabyte Mammoth, AIT
Ditto Data Cartridge
Travan Data Cartridge
Our engineers constantly undergo research on new models of tape drive and products.
Back to top
17. How should a drive be handled to avoid voiding the manufacturers warranty?
Click here for the Maxtor Drive Handling & Void Warranty Criteria (599Kb, Adobe PDF Format, Requires Adobe Reader)
Back to top
|
